“Unbreakable Spirit” is currently going through the official registration process. Once approved, we will proudly display the ® symbol to mark it as a registered trademark. Until then, you’ll see us use the name as part of our brand identity, while the legal process is being finalized.

This brand stands for overcoming adversity, surviving hardship, and transforming pain into purpose. It’s for the fighters, dreamers, and everyday people who’ve been through something and still rise — stronger, wiser, and more determined.

The sun logo symbolizes light, life, and rebirth — a reflection of the energy we carry even in the darkest moments. Our slogan, “Unbreakable Spirit,” reminds the world that no matter what tries to break us, we don’t bend.

This is a Black-owned brand, and every product we offer represents a real story, a real voice, and real strength.

The brand was founded by Cierpa Nzomambou, also known as Pape Chacool, artist, entrepreneur, and storyteller.

It was co-founded by Yoweli Nkonta Mokono, a creative partner who shares the same passion for culture, identity, and purpose.

We respect your privacy and are committed to protecting your personal information.

Information we collect:

When you place an order, please create an account, or sign up for our newsletter, we collect personal details such as your name, email address, shipping and billing address, and payment information.

How we use your information:

We use your information to process and fulfill orders, communicate with you about your purchase, improve our services, and send you promotional emails (only if you’ve subscribed).

Data sharing:

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business (such as payment processors and shipping companies), but only to the extent necessary.

Cookies and tracking:

Our website uses cookies to improve your browsing experience and gather analytics. You can turn off cookies in your browser settings, but some features may not work correctly.

Security:

We implement industry-standard security measures to protect your data from unauthorized access.

Your rights:

You can request access to your personal data, ask for corrections, or request deletion by contacting us at [your email address].

Changes to this policy:

We may update this privacy policy from time to time. Any changes will be posted on this page.

Beloved customers, and supporters, we want you to be completely satisfied with your purchase. If you're not happy, you may return eligible items within 30 days of delivery for a refund or exchange. items must be returned in their original condition — unworn, unwashed, and with tags attached.

To initiate a return, please contact us at our  email address, with your order number and reason for return. Once approved, we will provide instructions for returning your item.

Refunds will be processed within 10  business days after we receive the returned product. Shipping fees are non-refundable unless the return is due to our error.

Customized or final sale items are not eligible for return.

If you have any questions, please don’t hesitate to contact us.

We want you to be happy with your purchase. If you’re not satisfied, you can request a refund within 30 days of receiving your order.

Return eligibility:

Items must be returned in their original condition — unworn, unwashed, and with tags still attached. Personalized or final sale items are not eligible for refunds.

How to request a refund:

Please contact us at Cierpaspithery@gmail.com with your order number and the reason for the return. Once approved, we will provide instructions for returning your item.

Refund processing:

Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.

Exchanges:

We do not offer direct exchanges. If you’d like a different size or color, please return the original item for a refund and place a new order.

We strive to process and ship orders within 1- 3 business days after payment is confirmed. please note that we do not ship on weekends or holidays.

shipping destinations:

we currently ship to some part of Europe and  the united states, canada and special orders to people in the contient of Africa at a different rate. if your country is not listed, please contact us.

shipping methods and delivery times:

● standard shipping: delivery usually takes 7-21 business days for international orders
● expedited shipping (if available): delivery usually takes 3- 10 business days
● delivery times may vary depending on your location, Time Zone and customs processing.
shipping costs:

shipping fees are calculated at checkout based on your order’s weight, size  and destination.

customs, duties, and taxes:

please note that international shipments may be subject to import taxes, customs duties, and fees, which are the responsibility of the customer.

lost or delayed packages:

if you don’t receive your package within the estimated time, please contact us at by phone or preferred by email, and we will assist you in tracking your order and resolving the issue.

Thank you for shopping with us

Hours of operation:

Monday to Thursday: 7 am to 7 pm

Friday: 9 am to 5 pm

closed on weekends

General:

By using our website and placing an order, you agree to these terms and conditions.

Orders:

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason.

Payment:

Payment must be received in full before an order is processed and shipped.

Shipping:

Please refer to our shipping policy for detailed information on shipping methods, costs, and delivery times.

Returns and refunds:

Please review our refund policy for details on returns and refunds.

Intellectual property:

All content on this website, including text, images, logos, and designs, is the property of Pape Chacool and is protected by intellectual property laws.

Limitation of liability:

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Changes to terms:

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website means you accept any changes.

Shipping rates to Europe and Africa
depend on the size, weight, and speed of your order.

• Shipping to Europe typically costs between $20 and $75
• Shipping to Africa typically costs between $25 and $80

Standard shipping usually takes 7 to 21 business days. Faster options can deliver in 3 to 7 business days.

Please note that customs fees or taxes may apply and are the responsibility of the customer.

If you have questions or need assistance selecting the best shipping option, please don't hesitate to contact us.

Email: cierpa@papechacool.com

Phone #: 336-502-8555

Important:

Material tips: wash inside out for greater efficiency and durability.

Shipping costs depend on the size, weight, and speed of your order.

● shipping to Europe typically costs between $20 and $75
● shipping to Africa typically costs between $25 and $80

Standard shipping usually takes 7 to 21 business days. Faster options can deliver in 3 to 7 business days.

Please note that customs fees or taxes may apply and are the responsibility of the customer.

If you have questions or want help picking the best shipping option, please contact us.
Email: cierpa@papechacool.com
Phone #: 3365028555